Privacy policy

Journey Maker — Legal

Your privacy matters.

Last updated: 16th May 2026 · Governed by UK GDPR & Data Protection Act 2018

We are Journey Maker, a UK-based travel goods brand built on craft, longevity, and the belief that what you carry should carry you. This policy explains what personal information we collect when you visit our website or buy from us, how we use it, and the rights you hold over it. We have written it to be read, not merely ticked.

01

Who we are

Journey Maker is the data controller for the personal information described in this policy. We operate under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Questions about this policy? Email us at privacy@journey-maker.com.

02

What we collect

We collect only what we genuinely need to serve you well. Nothing more.

When you place an order:

Your name, email address, delivery address, and phone number.
Payment details — processed securely by our payment provider. We do not store your card information ourselves.

When you browse our website:

Basic technical data such as your IP address, browser type, and pages visited, collected via cookies and similar technologies.

When you contact us:

Your name, email address, and the content of your message.

When you sign up to our newsletter:

Your email address and, if you choose to provide it, your name and mobile number.

03

How we use it

We use your information only for the following purposes:

To process and fulfil your order, including sending order confirmations and delivery updates.
To respond to your enquiries and provide customer support.
To send you marketing emails — but only if you have opted in. You can unsubscribe at any time, with no fuss.
To understand how visitors use our website and improve the experience.
To meet our legal obligations, including tax and accounting requirements.

04

Legal basis for processing

Under UK GDPR, we process your data on the following grounds:

Contract — to process your order and keep you informed about it.
Consent — to send you marketing emails. You may withdraw consent at any time.
Legitimate interests — to improve our website and protect against fraud.
Legal obligation — to fulfil our accounting and compliance duties.

05

Who we share it with

We do not sell your personal data. We share it only where necessary with trusted partners who help us run our business:

Payment processors (such as PayPal) to handle transactions securely.
Delivery and fulfilment partners to ship your order.
Our website platform and hosting provider.
Email marketing tools, if you have subscribed to our newsletter.

Every third party is required to handle your data securely and in accordance with UK data protection law.

06

Cookies

We use cookies to keep our website working properly and to understand how it is used. These include essential cookies (required for the site to function) and, with your consent, analytics cookies.

You can manage your preferences at any time using the cookie settings on our website, or by adjusting your browser settings.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us understand how visitors interact with our site, including which pages are most visited, how long people spend on the site, and how they arrived. This information is used in aggregate form to help us improve the Journey Maker website and your experience on it.

The data collected is transmitted to and stored by Google on servers which may be located outside the United Kingdom. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf.

We have enabled IP anonymisation on our Google Analytics implementation, meaning your IP address will be truncated before transmission within the UK and EEA.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. For more information on how Google uses data from this site, please visit google.com/policies/privacy/partners.

07

How long we keep your data

We hold your data only for as long as it is needed.

Order information — retained for seven years to meet legal accounting obligations.
Marketing preferences — until you unsubscribe or ask us to remove your data.
Customer enquiries — up to two years after the matter is resolved.

08

Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Ask us to correct any inaccuracies.
Ask us to delete your data, in certain circumstances.
Object to or restrict certain types of processing.
Withdraw consent for marketing at any time.
Receive your data in a portable format.

To exercise any of these rights, please email us at privacy@journey-maker.com. We will respond within 30 days.

If you are not satisfied with how we have handled your data, you have the right to raise a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

09

Security

We take reasonable technical and organisational steps to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted and handled directly by our payment processors.

10

Changes to this policy

We may update this policy from time to time. When we do, the date at the top of this page will reflect the change. We encourage you to read it periodically — it will not take long.

Questions? Get in touch at privacy@journey-maker.com and we will be happy to help.

Journey Maker. Built for those who move with intention.