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Overview

Welcome to Journey Maker. The terms "we", "us" and "our" refer to Journey Maker London Limited ("Journey Maker"). Journey Maker operates this store and website, including all related information, content, features, tools, products and services (the "Services").

These Terms of Service describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

01

Access & account

By agreeing to these Terms, you confirm that you are at least the age of majority in your region of residence. To use the Services you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

02

Our products

We have made every effort to provide an accurate representation of our products. However, colours or product appearance may differ from how they appear on your screen due to your device settings and configuration. We do not warrant that the quality of any products purchased will meet your expectations or be identical to how they appear in our store.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available to any person, region, or jurisdiction.

03

Orders

When you place an order, you are making an offer to purchase. Journey Maker reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Journey Maker confirms acceptance and we have processed your payment.

Please review your order carefully before submitting, as Journey Maker may be unable to accommodate cancellation requests after an order is accepted. In the event we do not accept, amend, or cancel an order, we will attempt to notify you using the contact details provided at the time of order.

Your purchases are subject to return solely in accordance with our Returns & Refunds Policy.

04

Prices & billing

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, or handling charges.

You agree to provide current, complete, and accurate payment information for all purchases. You represent that the payment details you provide are true and correct, that you are authorised to use the payment method, and that charges incurred will be honoured.

05

Shipping & delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.

For full details on shipping, see our Shipping & Delivery page.

06

Intellectual property

Our Services, including all trademarks, text, images, graphics, video, and audio, are owned by Journey Maker or its licensors and are protected by copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, or create derivative works of any material on the Services without our prior written consent. Journey Maker's names, logos, and product names are trademarks of Journey Maker. You must not use such trademarks without prior written permission.

07

Third-party links

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party materials or websites. If you choose to leave our Services to access third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your use of any third-party websites, products, or services. Please review third-party policies carefully before engaging in any transaction.

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Privacy policy

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our privacy practices.

09

Feedback

If you submit any ideas, suggestions, feedback, or reviews, you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and distribute such content for any purpose, including to operate and improve our Services.

You represent that you own or have all necessary rights to any feedback you submit, and that it will not violate any third-party rights or these Terms.

10

Errors & omissions

Occasionally there may be information on our Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information at any time without prior notice.

11

Prohibited uses

You may access and use the Services for lawful purposes only. You may not use the Services:

• For any unlawful or malicious purpose, or in violation of any applicable laws or regulations.
• To infringe upon the intellectual property rights of Journey Maker or any third party.
• To harass, abuse, harm, defame, or intimidate any person.
• To transmit false or misleading information, spam, or unsolicited promotional material.
• To upload or transmit viruses or any malicious code that could affect the functionality of the Services.
• To collect or track the personal information of others without their consent.
• To use any automated tools, scrapers, or AI agents to access the Services without our prior written consent.

We reserve the right to suspend or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.

12

Termination

We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

Provisions relating to intellectual property, feedback, disclaimer of warranties, limitation of liability, indemnification, and governing law will survive any termination of these Terms.

13

Disclaimer of warranties

The Services and all products offered through the Services are provided on an "as is" and "as available" basis, without any warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the disclaimer of implied warranties, so the above may not apply to you in full.

14

Limitation of liability

To the fullest extent permitted by law, Journey Maker, our partners, directors, officers, employees, affiliates, agents, and service providers shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or replacement costs, arising from your use of the Services or any products procured through the Services.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.

15

Indemnification

You agree to indemnify and hold harmless Journey Maker, our affiliates, partners, officers, directors, employees, agents, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.

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Governing law

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. You and Journey Maker submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising under or in connection with these Terms.

17

Changes to these terms

We reserve the right to update or replace any part of these Terms at any time. We will notify you of any material changes in accordance with applicable law, and such changes will be effective on the date specified in the notice.

Your continued use of our Services following the posting of any changes constitutes acceptance of those changes. You can review the most current version of these Terms at any time on this page.

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Contact information

Questions about these Terms should be sent to customerservice@journey-maker.com. We respond within 2 business days, Monday to Friday.

JOURNEY MAKER LONDON LIMITED. Registered office: 54 Poland Street, London, England, W1F 7NJ. Company No. 15574013. VAT No. GB 516 7156 87.