01

Our returns policy

We accept returns within 30 days of delivery, provided items are unused, in their original packaging, and in a resaleable condition. We are unable to accept returns on items that show signs of use or damage incurred after delivery.

02

How to start a return

Contact our team at returns@journey-maker.com with your order number and reason for return. We will respond promptly with your return authorisation and full instructions.

03

Return shipping

For change-of-mind returns, the cost of return shipping is the responsibility of the customer. In the event of a manufacturing fault or an error on our part, we will arrange and cover the cost of the return in full.

04

Refunds

Once your return has been received and inspected, we will process your refund within 5 business days to your original payment method. Please allow a further 3–5 business days for the funds to clear, depending on your bank.

05

Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item and place a new order. Our team is happy to assist if you are unsure which product is right for you.

06

Need help?

For any questions about your return, contact us at customerservice@journey-maker.com. We respond within 2 business days, Monday to Friday.